Health Info Net (HIN)

New onboarding experience and support platform

Health Info Net AG (HIN) protects sensitive patient data in the digital world and is the standard for secure communication in the Swiss healthcare sector. We support HIN on an ongoing basis as a digital agency with user experience, user interface design and programming work.

Health Info Net AG (HIN) protects sensitive patient data in the digital world and is the standard for secure communication in the Swiss healthcare sector. We support HIN on an ongoing basis as a digital agency with user experience, user interface design as well as programming work for their support platform and the HIN platform (onboarding application).

How HIN works

To prevent sensitive data from leaking out, HIN’s multi-layered and complex software ensures that the process is secure. For example, a doctor makes a note of a patient’s leg fracture in the HIN platform, this information is encrypted and can then be retrieved and further filled out by the physiotherapist.

A graphical description of the HIN platform and how it works

Visual design with clear information architecture

The starting point for the collaboration with launch in 2019 was to find a new design and a structure for the complex content on the support page and the navigation that should be clear and easy to use for users. We created a visual design, implemented it in code with WordPress, and then it was integrated into the already existing website.

Redesign HIN Client

The HIN Client software is the access software for easy and secure access to the HIN platform. This software is installed on workstations to provide HIN participants* with secure access to HIN protected web applications and to HIN email services. We have made the user experience of the entry portal more user-friendly.

The HIN Client software is the access software for easy and secure access to the HIN platform. This software is installed on the workstations and enables HIN participants to securely access HIN protected web applications and the HIN email services. We have made the user experience of the entry portal more user-friendly and completed a complete redesign.

Quick Facts

  • Simplified information architecture in the header and support page
  • Completely new visual design for the support page and HIN client interface
  • Programming of the support page based on WordPress
  • Integration into an existing website
  • Development of dynamic elements that can be used anywhere on the website
  • User experience and user interface design
  • Conception and design of a new user journey & onboarding for a clear user guidance of the registration and login of the HIN client

Type
Application

Client
Health Info Net (HIN)

Services
Design, Frontend, WordPress

Website
https://support.hin.ch

Screenshot of the support screen on desktop
Health Info Net Support Sidebar
Health Info Net Support Website
Health Info Net Support Menu
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